Privacy Policy
This Privacy Policy explains how Room Mila Kya (RoomMilaKya) collects, uses, protects, and discloses your personal information when you use our website, mobile interface, and services.
1. Information We Collect
We collect information you provide directly to us (e.g. your phone number during OTP login, name, property details, photos of flats/PGs/rooms, and transaction history for credit purchases) as well as technical device data gathered automatically (IP address, approximate location, device type, and session logs) solely to provide and secure our marketplace services.
2. How We Use Information
We use your information to operate and improve our rental discovery service, verify listings, prevent spam, process Razorpay transactions for contact unlocking, enable direct WhatsApp communication between tenants and owners, and fulfill our legal obligations under Indian laws.
3. Information Sharing & Disclosures
We do not sell, rent, or trade your personal information. When a tenant unlocks a listing using platform credits, the property owner's phone/WhatsApp number is disclosed to that authenticated tenant. We share payment data with authorized payment gateways (Razorpay) and hosting providers only to the extent necessary to process transactions and run the platform safely.
4. Data Security & Retention
We implement industry-standard encryption, rate limiting, and access controls to safeguard your data. We retain your profile and transaction records only for as long as necessary to maintain active accounts and comply with applicable financial and legal regulations.
5. Contact & Grievance Redressal
For privacy-related questions or data requests, please write to us at support@roommilakya.com or visit our office at BSFC Building, Fraser Road, Patna, Bihar - 800001.